AI Engineer, Community Support Engineering

Company: ZahoProperties  
Location: Remote (United States)  
Employment Type: Full-Time  
Department: Engineering & Artificial Intelligence  
Experience Level: Mid-Senior Level  
Application Method: Email your application to applyjob@zahoproperties.com

About ZahoProperties

ZahoProperties is a technology-driven real estate company transforming the way people discover, invest in, and manage properties. We leverage cutting-edge technology, data analytics, and artificial intelligence to deliver innovative solutions for clients, investors, and property professionals worldwide.

We are seeking an AI Engineer, Community Support Engineering to build, improve, and maintain AI-powered systems that enhance customer experiences, automate workflows, and support our growing community of users.

Position Overview

As an AI Engineer, Community Support Engineering, you will develop and optimize AI solutions that improve customer support operations, automate repetitive tasks, and provide intelligent assistance to users. You will work closely with engineering, product, operations, and customer success teams to create scalable support systems powered by machine learning and large language models.

This role combines software engineering, AI development, and customer-focused problem solving.

Key Responsibilities

AI Development

• Design and develop AI-powered customer support solutions.
• Build and maintain chatbot and virtual assistant systems.
• Develop integrations with AI and machine learning platforms.
• Optimize prompt engineering and model performance.
• Implement automation workflows for support operations.

Community Support Engineering

• Analyze customer support trends and pain points.
• Improve user experiences through AI-assisted solutions.
• Build tools that help support teams resolve issues efficiently.
• Create systems for automated ticket routing and categorization.
• Monitor support performance metrics and identify improvements.

Software Engineering

• Develop backend services and APIs.
• Build scalable and secure AI infrastructure.
• Collaborate on application architecture and deployment.
• Maintain system reliability and performance.

Data & Analytics

• Analyze user behavior and support interactions.
• Train and evaluate machine learning models.
• Improve AI accuracy through testing and feedback loops.
• Generate insights to improve customer satisfaction.

Cross-Functional Collaboration

• Work with product managers, designers, and support teams.
• Participate in technical planning and roadmap discussions.
• Document systems and technical processes.
• Provide technical guidance and mentorship when needed.

Required Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Artificial Intelligence, Data Science, or related field.
• 3+ years of professional software engineering experience.
• Experience working with AI technologies, machine learning, or large language models.
• Strong programming skills in Python, JavaScript, TypeScript, or similar languages.
• Experience building APIs and backend services.
• Knowledge of cloud platforms and scalable systems.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication abilities.

Preferred Qualifications

• Experience with OpenAI, Anthropic, Google AI, or similar AI platforms.
• Experience with Retrieval-Augmented Generation (RAG).
• Familiarity with vector databases and embeddings.
• Experience building AI-powered support tools.
• Knowledge of customer support operations and workflows.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Open-source project contributions are a plus.

Skills & Competencies

• Artificial Intelligence
• Machine Learning
• Prompt Engineering
• Python Development
• API Development
• Cloud Computing
• Data Analysis
• Technical Troubleshooting
• Customer Support Systems
• Communication Skills
• Problem Solving
• Collaboration

Working Hours

• Full-Time
• Monday to Friday
• Flexible schedule with occasional collaboration across time zones

Equal Opportunity Statement

ZahoProperties is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees can thrive and contribute their best work.

How to Apply

Interested candidates should submit:

Required Documents

• Updated Resume/CV
• Cover Letter
• Portfolio, GitHub, or Technical Projects (Optional)
• Professional References (Optional)

Email Subject Format

AI Engineer, Community Support Engineering Application – [Your Full Name]

Send Applications To

applyjob@zahoproperties.com

Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted for interviews.

Job ID: ZP-AICSE-2026-001  
Posting Date: June 20, 2026  
Application Deadline: Open Until Filled

Join ZahoProperties and help build AI-powered solutions that transform customer experiences and support operations.